Since starting using Answera, incoming e-mails have decreased by 20%.
What if your customers could get their answers before being able to finish the sentence? Answera provides relevant responses the instant customers start typing, thus omitting the tedious wait. Your customers will be happier and the load for your customer care centres will decrease!
Answera is a brand new take on Knowledge base solution aiming not only at your employees. Answera gives them all the information right when they need it. Answera saves time.
A comprehensive, intuitive, and user-oriented administration gives you full control over the system.
Control and fine-tune with detailed reports and feedback.
Asses the behavioural patterns of your customers, i.e. how many users have not sent a full request, due to receiving a valid answer before finishing the query.