After Sales Services
Pamper your clients, increase satisfaction, strengthen loyalty and increase revenue
Long gone are the days when it was sufficient to sell goods or services to customers. Nowadays, it is necessary to pamper them, enhance their loyalty, increase their customer experience and offer them other after sales services.
Respond faster to requirements, questions and suggestions of your customers and consequently ensure their long-term satisfaction and loyalty. It is always significantly easier and cheaper to retain existing customers than trying to attract new customers. With the IBA solution for after sales services, you can better define servicing contracts and parameters of services, it watches over SLA and service invoicing for you.
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Benefits for you
- Records and analysis of customer requirements;
- Records and administration of provided services;
- Definition of servicing contracts, schedule of services; and
- Possibility to invoice the used services on the basis of a defined interval.